Special Order Purchases
Once a customer has decided on a special order item, communications will be held to determine all specifications of the custom order, to include, style, size, colors, when required, time needed to complete the piece, any allergies to yarn fibers, shipping costs, and any and all other information I may deem necessary in order to complete the special order as requested. Additional communications may be necessary during the knitting process to ensure the order will meet the customer's need and requirements.
After I have obtained the information necessary to create a customer's special order, I will then prepare and forward, via e-mail, a specific outline of the order which will include the materials to be used, the cost of the item, tax and shipping. The customer will be required to acknowledge their agreement and consent of the costs, in written confirmation, via e-mail, in order to protect both parties from any misunderstandings or miscommunications.
Upon agreement by the customer of the total charges for their special order piece, a minimum of 50% must be paid before beginning the work on the requested item. Upon completion of the special order piece, I will photograph it and forward the photographs to the customer for verification and confirmation the order meets their requirements and approval. If the piece meets with the customer's expectations and they are satisfied, the remaining amount due must be paid before the special item will be shipped.
If the requested item doesn't meet the customer's expectations, I will be happy to further discuss anything which the customer indicates was not to his or her specifications and will do my best to remedy the item per the customer's concerns. In some instances, I may be unable to satisfy a customer and, if so, I reserve the right to decline any further work and, depending on the individual customer's circumstances, will be happy to discuss a refund.
Special orders are completed on a first-come, first-served basis; however, should you need your special order on a rush or priority basis, I am willing to accommodate such a request for an additional charge, to be determined during the communication phase of the special order.